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Frequently Asked Questions

Everything you might want to ask about Spacious

61 of the most common questions our guests ask before, during and after their stay — collected from real conversations across 7+ years and 300+ reviews.

Check-in & arrival

11 questions

What time can we check in?
Official check-in is from 15:00. Earlier arrival is not guaranteed, but free luggage storage is available on the ground floor.
Is it OK if we arrive late at night?
Yes — self check-in works 24/7. The smart lock auto-locks at night but does not block you from entering with the keypad code.
When will we receive the access codes?
For your security, the lockbox and apartment door codes are sent automatically about 2 hours before your arrival, with full self check-in instructions.
Can we request an early check-in?
You can ask, and we will try our best, but it is not guaranteed until the night before. Free luggage storage at the ground-floor shop in case we cannot confirm.
Can you store our luggage before check-in or after check-out?
Yes, completely free of charge at our shop "ired" on the ground floor of the same building. Hours: Mon–Fri 09:00–17:00, Sat 10:00–17:00, Sun & holidays closed.
What time is check-out?
Check-out is at 11:00. Late check-out can sometimes be arranged — please ask through the platform.
Where do we leave the keys when we check out?
On the kitchen table. Nothing else needs to be done.
Do we need to clean or strip the beds before leaving?
No. Just turn off all air conditioners, close the windows, switch off the lights and take any rubbish out to the public bins.
How do we open the building entrance?
A small lockbox to the right of the main entrance holds a shared building key. You'll receive the lockbox code in your arrival message. Please return the key to the lockbox after you enter and scramble the digits.
How do we find the apartment door?
Take the elevator (or stairs) to the 5th floor. When you exit the elevator, turn left, then left again — you'll see the small keypad on the apartment door.
How does the apartment door work?
A 6-digit smart-lock keypad. Type the code we send you and the door unlocks. From inside, press the round button on the lock or use the round handle.

Getting here from the airport / port

7 questions

How do we get from Athens Airport to the apartment?
Three good options:
• Suburban Railway (Proastiakos) — €10/person, ~25 min + 7 min walk to Larissa Station.
• Metro Line 3 (Blue) → change at Monastiraki to Line 1 → Victoria — €9/person, ~50 min total + 4 min walk.
• Taxi from the airport rank — fixed €38 day / €54 night. See our full transport guide.
Do you offer a private transfer from the airport?
Yes, on request. Taxi up to 3 pax: €65 day / €75 night. Minivan up to 7: €135 / €155. Minibus up to 15: €195 / €225. Send us a message with flight details and we'll arrange it.
How do we get from Piraeus port?
Metro Line 1 (Green) from Piraeus to Victoria — €1.40, around 30 min, 9 stops. Taxi runs around €25–30.
Are there taxis available at any time?
Yes, official taxis run 24/7 outside the Arrivals exit. Always use the official taxi rank.
How long does it take to walk from Victoria Metro?
About 3–4 minutes. Exit Victoria and walk along Aristotelous, then turn onto Ioulianou — number 50 is on your left.
How long from Larissa Station?
About 7 minutes on foot.
Is there parking nearby?
Domopark a few minutes away at €13/24h. Vans don't fit there, only standard cars.

The apartment

17 questions

How many bedrooms and what is the maximum capacity?
3 bedrooms + sofa-bed in the living room. Bedroom 1: double bed. Bedroom 2: double bed. Bedroom 3: 2 single beds. Living room sofa-bed: 2 people. Total maximum capacity: 8 guests. 1 bathroom with hydromassage shower.
Was the apartment recently renovated?
Yes — fully renovated in March 2024, stylish, luxurious and fully equipped.
Which floor is it on? Is there an elevator?
5th (top) floor — quieter and with great light. Yes, there's an elevator suitable for elderly guests or guests with mobility needs.
Is the tap water safe to drink?
Yes, completely. Athens tap water is potable, and there are cold bottles in the fridge as a welcome gesture.
There is no hot water — what should I do?
Next to the bathroom there's an electrical panel on the wall — flip the switches labelled for the boiler upwards. If hot water runs out after long use, allow about 20 minutes to reheat.
Does the bathroom really have hydromassage?
Yes — the shower has a hydromassage feature. Perfect after a long day of sightseeing.
Do you have wifi and ethernet?
Yes, fast wifi covers the whole apartment, plus an ethernet cable for a stable wired connection if you need it. Network name and password are printed on the welcome guide; QR code in every room for instant connection.
Are the TVs already logged into Netflix and Amazon Prime?
Yes, on all 4 Smart TVs. If Netflix asks to "update household", let us know and we fix it remotely in seconds.
Is there a computer?
Yes, a PC with internet access is available — ideal for printing boarding passes, work or browsing.
Can we use the PlayStation 4?
Of course — it's ready to play, no password needed. Please be considerate of neighbours with sound levels at night.
Are there fans or only air conditioning?
Every room has its own air conditioner with both cooling and heating and a remote control.
Is the kitchen fully equipped?
Yes — fully equipped with oven + ceramic hob, microwave, fridge, kettle, toaster and coffee makers. Kitchen towels, dishwashing liquid and sponges provided. No dishwasher.
Is there a washing machine and a dryer?
There is a washing machine; there is no tumble dryer — clothes need to dry in the air. Detergent provided.
Is there a hairdryer / iron?
Yes — hairdryer in the bathroom, iron + ironing board with hangers in the closets.
Do you provide beach towels?
No — only bath and hand towels (1 small + 1 large per guest).
Do you have a baby cot and high chair?
Yes, a cot and a high chair are available on request.
Are there balconies?
Yes — 2 small balconies. Smoking allowed there only, with ashtrays provided.

House rules

6 questions

Is smoking allowed?
Not inside the apartment. Only on the balconies, where ashtrays are provided.
Where do we throw toilet paper?
In the bin next to the toilet — please do not flush paper or anything else down the toilet.
Where do we throw the rubbish?
In the public bins on the street, in front of the building. Bin bags are stored under the kitchen sink.
Can we have a small party or invite extra friends?
Parties and events are not allowed. A quiet gathering with no loud music may be discussed case-by-case — please message us first.
Are pets allowed?
Please ask us before booking with a pet. We assess case-by-case.
What about noise hours?
Greek "common quiet hours": 15:00–17:30 in the afternoon, and 23:00–07:00 at night.

Neighborhood & food

8 questions

Is the area safe?
Victoria is a lively, multicultural neighborhood. In 7+ years and 300+ reviews we have never had a security incident.
I saw graffiti on Google Maps — should I be worried?
Graffiti is part of the look of central Athens, not a sign of how safe it is. Locals walk around normally day and night.
Where is the nearest supermarket?
AB Shop & Go (Aristotelous 72-74, ~5 min) and Sklavenitis (Ioulianou 33-35, ~3 min).
Where is the nearest pharmacy?
Pharmacy on Aristotelous 59, about 1 minute from the front door.
Where can we exchange currency or find an ATM?
Currency Exchange at Patision 71 & Alexandras Avenue. ATMs all along Patision and Aristotelous.
Any restaurant recommendations nearby?
Krouskas (Aristotelous 88) — traditional Greek taverna. To Kalamaki tis Kyra-Sofias — souvlaki. Mikel for takeaway coffee.
How do we order food to the apartment?
Use the e-food app (e-food.gr). Address: Ioulianou 50, 5th floor, bell under the reservation name.
How far is the Acropolis?
4 metro stops (Victoria → Monastiraki, then a short walk). Around 15 minutes door-to-door.

Sightseeing & tours

4 questions

Do you organise an Acropolis tour?
We don't run organised tours. We recommend booking your skip-the-line ticket online in advance.
What are the must-see attractions in Athens?
See our Athens guide with 27 attractions.
What is there to do at Christmas?
Christmas Factory at Technopolis Gazi, free concerts and ice-skating at the Stavros Niarchos Foundation, plus traditional sweets.
Where do we go for the best Acropolis view?
Lykavittos Hill at sunset, or the north slope of Apostolou Pavlou Street.

Support & emergencies

8 questions

How do we contact you?
For everything except real emergencies: through Airbnb / Booking messaging. For real emergencies you'll find a WhatsApp/phone number in your reservation messages.
I've lost the door code — what do I do?
Send us a message through Airbnb / Booking and we will resend it immediately.
The door is stuck and won't open — what should I do?
Don't panic — message us and we can unlock it remotely in seconds.
What if there's a problem with the AC, plumbing or anything technical?
Message us straight away. On weekdays a technician comes the same day; on weekends or holidays we arrange the soonest possible visit.
I think I saw a bed bug — what now?
Please tell us immediately — we take this very seriously and will come in person as soon as possible.
Why do you need our passport number?
Greek tax law requires us to register the main guest's passport / ID number for every short-term rental.
Can we get a discount?
Our rates are already discounted. Long-stay bookings can sometimes be discussed — send a message with your dates.
Number to call in a real emergency in Greece?
Dial 112 — free, English and Greek operators.