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Frequently Asked Questions

Everything you might want to ask about Superior

61 of the most common questions our guests ask before, during and after their stay — collected from real conversations across 7+ years and 300+ reviews.

Check-in & arrival

11 questions

What time can we check in?
Official check-in is from 15:00. Earlier arrival is not guaranteed, but you can drop your luggage off at our shop on the ground floor for free.
Is it OK if we arrive late at night?
Yes — self check-in works 24/7. The smart lock auto-locks at night but does not block you from entering with the keypad code.
When will we receive the access codes?
For your security, the lockbox and apartment door codes are sent automatically about 2 hours before your arrival, together with the full self check-in instructions.
Can we request an early check-in?
You can ask, and we will try our best, but it is not guaranteed until the night before — depends on the previous booking. Free luggage storage at the ground-floor shop if we cannot confirm.
Can you store our luggage before check-in or after check-out?
Yes, completely free of charge at our shop "ired" on the ground floor of the same building. Hours: Mon–Fri 09:00–17:00, Sat 10:00–17:00, Sun & holidays closed.
What time is check-out?
Check-out is at 11:00. Late check-out can sometimes be arranged — please ask through the platform.
Where do we leave the keys when we check out?
On the kitchen table. Nothing else needs to be done — we collect everything during cleaning.
Do we need to clean or strip the beds before leaving?
No. Just turn off the air conditioner, close the windows, switch off the lights and take any rubbish out to the public bins on the street.
How do we open the building entrance?
There's a small lockbox to the right of the main entrance with a shared building key inside. You'll receive the lockbox code in your arrival message. Please return the key to the lockbox after you enter and scramble the digits — it's shared with the rest of the building.
How do we find the apartment door?
Take the elevator (or stairs) to the 2nd floor. When you exit the elevator, the apartment door is directly in front of you, with a small keypad.
How does the apartment door work?
A 6-digit smart-lock keypad. Type the code we send you and the door unlocks. From inside, press the round button on the lock or use the round handle.

Getting here from the airport / port

7 questions

How do we get from Athens Airport to the apartment?
Three good options:
Suburban Railway (Proastiakos) — €10/person, ~25 min train + 7 min walk to Larissa Station.
Metro Line 3 (Blue) → change at Monastiraki to Line 1 → Victoria — €9/person, ~50 min total + 4 min walk.
Taxi from the airport rank — fixed €38 daytime / €54 night. See our full transport guide.
Do you offer a private transfer from the airport?
Yes, on request. Taxi up to 3 pax: €65 day / €75 night. Minivan up to 7: €135 / €155. Send us a message with flight details and we will arrange it.
How do we get from Piraeus port?
Metro Line 1 (Green) from Piraeus to Victoria — €1.40, around 30 min, 9 stops. Taxi runs around €25–30. Private transfer from ~€120.
Are there taxis available at any time?
Yes, official taxis run 24/7 outside the Arrivals exit. Always use the official taxi rank — never accept offers from individuals approaching you inside the terminal.
How long does it take to walk from Victoria Metro?
About 3 minutes. Exit Victoria, head along Aristotelous and turn onto Ioulianou — number 50 is on your left.
How long from Larissa Station?
About 7 minutes on foot through Konstantinoupoleos → 3rd September → Anexartisias → Ioulianou.
Is there parking nearby?
We recommend Domopark, a few minutes' walk away, at €13 per 24 hours. Note that vans don't fit there, only standard cars.

The apartment

17 questions

How many bedrooms and what is the maximum capacity?
1 bedroom with a wooden double bed + a living room with sofa-bed (converts to a double or 2 singles). Total maximum capacity: 4 guests. 1 modern bathroom.
Was the apartment recently renovated?
Yes — fully renovated in March 2024 with modern, stylish materials and finishes.
Is there an elevator?
Yes — and it's suitable for elderly guests or anyone with limited mobility.
Is the tap water safe to drink?
Yes, completely. Athens tap water is potable.
How does the smart-home system work?
Each room has special switch panels for smart lighting (different moods) and electric window blinds. There's also a central panel that controls heating, the boiler and the lighting.
There is no hot water — what should I do?
Hot water is managed through the central smart panel. If hot water runs out after long use, allow about 20 minutes to reheat.
Do you have wifi?
Yes, fast wifi covers the whole apartment. The network name and password are printed on the welcome guide inside the apartment, and there's a QR code in every room for instant connection.
Are the TVs already logged into Netflix and Amazon Prime?
Yes, both are pre-logged-in on both Smart TVs (living room + bedroom). If Netflix asks to "update household", let us know and we fix it remotely.
How do I use the iMac?
Just press the power button at the lower back of the screen and log in as Guest (no password required). Ideal for work or browsing.
Is there a games console?
No PlayStation in the Superior. (PS4 is available in our larger Spacious apartment.)
Are there fans or only air conditioning?
Air conditioning in every room with both cooling and heating, also controllable through the central smart panel.
Is the kitchen fully equipped?
Yes — ceramic hob, oven, microwave, large fridge, toaster and kettle. Glasses, plates, kitchen utensils, dishwashing liquid and sponges are provided. No dishwasher.
Is there a washing machine and a dryer?
There is a washing machine on the balcony. There is no tumble dryer — clothes need to dry in the air.
Is there a hairdryer / iron?
Yes — hairdryer in the bathroom, iron and ironing board with hangers in the closet.
Do you provide beach towels?
No — only bath and hand towels (1 small + 1 large per guest). We suggest packing your own beach towel.
Do you have a baby cot and high chair?
Yes, a cot and a high chair are available on request — let us know in advance.
Is there a balcony?
Yes, one large balcony where the washing machine is located. Smoking is allowed there with the ashtray provided.

House rules

6 questions

Is smoking allowed?
Not inside the apartment. Only on the balcony, where an ashtray is provided.
Where do we throw toilet paper?
In the bin next to the toilet — please do not flush paper or anything else down the toilet. The plumbing is old and easily blocks.
Where do we throw the rubbish?
In the public bins on the street, usually right in front of the building. Bin bags are stored under the kitchen sink.
Can we have a small party or invite extra friends?
Parties and events are not allowed. A quiet gathering with no loud music may be discussed case-by-case — please message us first. Extra guests beyond the booking capacity are not allowed for sleeping.
Are pets allowed?
Please ask us before booking with a pet. We assess case-by-case to make sure the apartment is the right fit.
What about noise hours?
Greek "common quiet hours": 15:00–17:30 in the afternoon, and 23:00–07:00 at night.

Neighborhood & food

8 questions

Is the area safe?
Victoria is a lively, multicultural neighborhood. In 7+ years and 300+ reviews we have never had a security incident with our guests. As in any big-city centre, keep an eye on personal belongings.
I saw graffiti on Google Maps — should I be worried?
Like in many central European neighbourhoods, you'll see graffiti around — it's part of the look of the area, not a sign of how safe it is. Locals walk around normally day and night.
Where is the nearest supermarket?
AB Shop & Go — Aristotelous 72-74, ~5 minutes. Larger choice: Sklavenitis, Ioulianou 33-35, ~3 minutes.
Where is the nearest pharmacy?
Pharmacy on Aristotelous 59, about 74 m / 1 minute from the front door.
Where can we exchange currency or find an ATM?
Currency Exchange office at Patision 71 & Alexandras Avenue. ATMs are available all along Patision and Aristotelous.
Any restaurant recommendations nearby?
Krouskas (Aristotelous 88) — traditional Greek taverna. To Kalamaki tis Kyra-Sofias (Cheyden 15) — superb souvlaki. Mikel for takeaway coffee.
How do we order food to the apartment?
We highly recommend the e-food app (e-food.gr). Address: Ioulianou 50, 2nd floor, bell under the reservation name.
How far is the Acropolis?
4 metro stops (Victoria → Monastiraki, then a short walk). Around 15 minutes door-to-door. The Archaeological Museum is even closer: 600 m / ~8 minutes on foot.

Sightseeing & tours

4 questions

Do you organise an Acropolis tour?
We don't run organised tours. We recommend booking your skip-the-line ticket online in advance: hhticket.gr (Acropolis) and etickets.theacropolismuseum.gr (Acropolis Museum).
What are the must-see attractions in Athens?
See our Athens guide with 27 attractions — Acropolis, Acropolis Museum, Plaka & Anafiotika, Ancient Agora, Lykavittos Hill and more.
What is there to do at Christmas?
Christmas Factory at Technopolis Gazi, free concerts and ice-skating at the Stavros Niarchos Foundation, plus traditional sweets — melomakarona, kourabiedes, tsoureki.
Where do we go for the best Acropolis view?
Lykavittos Hill at sunset, or the north slope of Apostolou Pavlou Street.

Support & emergencies

8 questions

How do we contact you?
For everything except real emergencies: through Airbnb / Booking messaging — we usually reply within minutes. For real emergencies you'll find a WhatsApp/phone number in your reservation messages.
I've lost the door code — what do I do?
Send us a message through Airbnb / Booking and we will resend it immediately.
The door is stuck and won't open — what should I do?
Don't panic — message us and we can unlock it remotely in seconds. This happens very rarely.
What if there's a problem with the AC, plumbing or anything technical?
Message us straight away. On weekdays a technician comes the same day; on weekends or holidays we arrange the soonest possible visit.
I think I saw a bed bug — what now?
Please tell us immediately — we take this very seriously and will come in person to assess the situation as soon as possible.
Why do you need our passport number?
Greek tax law requires us to register the main guest's passport / ID number. We only need it for the lead booker.
Can we get a discount?
Our rates are already discounted whenever possible. Long-stay bookings can sometimes be discussed — send a message with your dates.
Number to call in a real emergency in Greece?
Dial 112 — the European emergency number — free of charge, English and Greek operators.